利用方法
センディコのご利用に関するよくあるご質問
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通関申告用のインボイスの金額の変更は可能でしょうか?
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Sendicoでは、購入商品を贈り物(無償のギフトなど)として税関申告できますか?
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入札・購入したい商品について質問がある場合どのように連絡すればよいですか?
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誤って偽ブランド品を購入してしまいました。
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Sendicoを通じて行った商品への入札を取り消すことはできますか?
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I won an auction, but the item hasn't been shipped. What should I do?
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What should I do if an item I receive is damaged or dirty?
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I would like to return an item to the seller, but the description claims they do not accept returns or refunds. What should I do?
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I don't know if the item I wish to bid on is a restricted item or not. What should I do?
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What happens if the auction I win turns out to include a prohibited item?
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My package arrived, but the item is very different from the one described on the auction. What should I do?
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How long can Sendico hold items for me before shipping them out?
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Can you send items to a Japanese address?
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Why are items such as lighters and nail varnish included in the list of prohibited items?
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How long will it take for me to receive my item?
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I didn't collect my package in time and it was returned to Japan. What should I do?
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My package hasn't arrived yet. What should I do?
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How can I find out if my package has been shipped?
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The item I won has arrived at the Sendico warehouse. What should I do next?
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How can I apply for the Package Consolidation Service?
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Can I change the shipping address after paying for international shipping?
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Can I apply for the Package Consolidation Service or Protective Packaging Service after paying for international shipping?
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When do I pay for optional services such as protective packaging, contents check and stratch wrapping?
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Can I choose a specific date to receive my package?
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How much will I pay for custom duty?
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I would like to make my package as light as possible. Can you remove all unnecessary packaging?
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I would like to return my package.
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Can I bid on an item if another Sendico user bids on it?
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How does the Sendico sniper bid function work?
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How much do I need to pay to use Sendico?
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日本国の消費税はかかりますか?
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おまとめ梱包サービスを利用することにより、配送料は常に安くなるのでしょうか?
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日本郵便のトラッキングで、私の小包が川崎東(神奈川)で止まっているのはなぜですか?
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海外配送の際、商品に対して関税はかかるのでしょうか?また、その場合の支払いはどのように行いますか?
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Why can't I click the "Bid" button?
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Why is my parcel stuck in Japan? (Surface, Air, Air Small, EMS)
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Why was my PayPal deposit rejected?
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Why was my Credit Card payment rejected?
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Why am I Being Automatically Outbid?
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Does Sendico have a referral/influencer program?
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Why does my parcel weigh less than it did in the original shipping quote?
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How many days do I have to pay for my parcel shipping?
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Can I withdraw funds from my Sendico wallet?
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How do I withdraw funds from my Sendico wallet?
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Do you ship to my country?
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